If you took a shuttle to arrive from the airport you are dropped off at the bottom of the resort and it can take some finding to find the lobby and check in. Didn't like that comment. The pool area was clean and kept up. The temporary restaurant setup around the swimming pool was very average and not satisfactory for a facility the size of yours. Book Sheraton Maui Resort & Spa, Lahaina on Tripadvisor: See 5,086 traveller reviews, 4,567 candid photos, and great deals for Sheraton Maui Resort & Spa, ranked #26 of 31 hotels in Lahaina and rated 4 of 5 at Tripadvisor. The breakfast was a little nicer than a typical hotel buffet with changing entree's each day and the availability of fresh fruit and an omelet station. Released after you check out but was frustrating as we could not use this money to spend. I am sure they have cut staff related to Covid but it’s hard to be sympathetic to that when you pay such prices for such a subpar meal. Great location, new bathroom, the room was nice nothing to write home about! Warmest Aloha, Guest Experience Team, Me and my family recently stayed at the Sheraton this past weekend. We want to thank everyone in house keeping for working very hard in keeping the resort clean. Pool and bar are very cool looking. Need more shade that you don’t have to pay for. Discover genuine guest reviews for Sheraton Maui Resort & Spa along with the latest prices and availability – book now. Besides Having a bad experience with Jason, Thank you Sheraton for having us. Occasionally, one or two would sneak in when we opened the door. The breakfast was in a temporary facility as the main restaurant was closed. At the end of our 10 day stay, we only ate at at the Sheraton twice - lunch at the poolside burger bar during the Super Bowl, and dinner at Mai Tai, which is the same place we sat at the bar earlier in the day drinking margaritas in our swim suits. (866) 716-8109 or (808) 661-0031 2605 Kaanapali Pkwy, Kaanapali Visit website Book Now This was the first resort built in Ka‘anapali on a property that does not feel particularly Hawaiian but more modern and a tad spartan. Our room was spacious … Located on 23 lush oceanfront acres at legendary Puu Kekaa on Kaanapali Beach, Sheraton Maui Resort & Spa invites travelers to experience adventure, romance and family fun on the island of Maui. See more questions & answers about this hotel from the Tripadvisor community. The food was terrible. a pandemic you would think he would be a lot more respectful and show a little bit more aloha to be fortunate to still have a job. Throughout the week, we never had any issues finding seating at … After a review has been submitted, you can modify it by contacting Booking.com customer service. To make matters worse the valet guy told me another different version. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. 4.2 Room cleanliness 4.2 Service & staff 4.0 Room comfort 3.9 Hotel condition Expedia Verified Reviews. Would have been a very nice stay if not for the stated problem. Who better to tell others about the free breakfast, friendly staff, or their comfortable room than someone who’s stayed at the property? What are some restaurants close to Sheraton Maui Resort & Spa? Use this rating to help choose your stay! We will be sure to share this important feedback with our food and beverage management team. Bed was very comfortable. Review Of The Sheraton Maui. We are of course disappointed and regretful to hear that you had an unwelcoming experience with one of our bartenders, and that it negatively impacted the positive experience that you had at the resort. There are more places to choose from in the Lahaina area. Front desk ladies you have all been kind and amazing. After a few nights of this I called guest services and they sent a maintenance man who reset the thermostat and took it off of that mode. We loved the size of the room and the resort. Yes, dry cleaning and laundry service are offered to guests. Sheraton Maui Resort & Spa. I would be amiss if I didn't mention the bees. The drive through Ka'anapali was quant and peaceful. Response from Sheraton Maui, Guest Services / Front Office at Sheraton Maui Resort & Spa, Response from Sheraton Maui, General Manager at Sheraton Maui Resort & Spa. We went to the Sheraton in November 2020. The Sheraton is missing out on dining. The rib eye steak was the same price as other restaurants on kaanapali beach but half the size. Good hotel located next to the best part of the beach with good snorkeling. Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant. Almost every day, our doorway had dozens of honeybees on and around it. The main restaurant was closed for renovations however all of the restaurant facility were not as good as we expected. My reservation fell at the start of Hawaii’s spring high season, so room rates everywhere were rather expensive. What food & drink options are available at Sheraton Maui Resort & Spa? The desk staff will hold them for a seabird rescue, which was cool. The Sheraton Maui Resort & Spa is within 10 minutea' walk of Whaler’s Village, which features shopping and restaurants. Your current currency is U.S. Dollar, Choose your language. We stayed at a different resort but we ate twice at the grill because of the beautiful location. We arrived back at the hotel at 930pm on Christmas Night and were informed that not only were all the venues closed, but we could also not get any food or cocktails delivered to our room. Nearby attractions include Ka'anapali Beach (0.1 miles), The Spa at Black Rock (0.02 miles), and Maui Nui Luau at Black Rock (0.09 miles). 763 reviews of Sheraton Maui Resort & Spa "I'm a big fan of the Sheraton in Kaanapali. The Sheraton Maui is one of eight Marriott hotels located on the island of Maui in Hawaii. Ratings: Staff [9.2] - Cleanliness [8.3] - … We were disappointed with the variety available and the quality of the food. But we had a better time in Wailea on the South side of the island where it's a little less built-up. Sheraton Maui Resort & Spa is ranked #18 among luxury hotels in Maui by U.S. News & World Report. The whole of Kanapali beach is built up with enormous towers, and there are 3-4 hotels right next to each other, each with 3-4 towers. Loby area and restraint area in construction mode. We literally walked away from him because he showed no interest in wanting to take our orders. Sheraton Maui Review My wife and new baby enjoyed 2 nights and almost 3 full days at the Sheraton Maui Resort & Spa at Black Rock in Ka'anapali over the Halloween weekend. We want to give a huge shout out to Marissa and jaemin at aqualani for being amazing with our pool needs. I was dithering about with which property to choose and eventually landed on the Sheraton Maui. Additional sorting options might be available (by type of traveler, by score, etc...). Maybe this is a difference between American English and British English, but I was unaware what "resort" meant in this context. If what you want most out of your trip to Maui is a relaxing stay near a pool and beach, the Sheraton Maui is a great choice. Never got there I was … These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. Aloha TheMongrelHorde, Mahalo for sharing this detailed review of your recent stay at our resort. Check prices, photos and reviews. Great location, comfortable rooms, average and expensive food. sheraton maui hotel lahaina, sheraton maui resort and spa, maui sheraton, sheraton lahaina, lahaina sheraton. Reviews. The Ka’anapali Golf Course is adjacent to the resort. See 5,091 traveller reviews, 4,570 candid photos, and great deals for Sheraton Maui Resort & Spa, ranked #27 of 31 hotels in Lahaina and rated … The staff was top notch. Review of the Sheraton Maui Resort and Spa and a preview of the $26.5 million dollar room renovations currently underway celebrating its 55th anniversary It lacks the same splash offered by other mega-resorts. Those at the Sheraton Maui Resort & Spa started at $440 per night for a deluxe ocean-view king, since rooms in the lower categories with resort and partial-ocean views were already booked by the time I made my reservation a month out. We will share this valuable feedback with our food and beverage team as a way to enhance and improve the experience for future guests of Cliff Dive Grill. Find hotel reviews from past guests before visiting Kaanapali Beach. Warmest Aloha, Guest Experience Team. Right on the beach which is a huge plus. In this post, we share a review of our stay in a renovated deluxe ocean front king room and the resort itself. The exterior of our building showed it's age, in our opinion. fish and turtles. Currently, the Sheraton Maui is a … Sheraton Maui Resort & Spa is ranked #18 among luxury hotels in Maui by U.S. News & World Report. Staff were on strike. Great location, nice beach, room was clean and spacious, the concierges were friendly and helpful, breakfast was good and the restaurant staff was friendly. Sheraton Maui Resort & Spa, Lahaina: See 5,088 traveller reviews, 4,567 photos, and cheap rates for Sheraton Maui Resort & Spa, ranked #27 of 31 hotels in Lahaina and rated 4 of 5 at Tripadvisor. Black Rock is a stone formation that juts out into the water, where visitors are often seen jumping -- though cliff jumping is strongly discouraged by the Sheraton. Someone like him shouldn’t even be working if he can’t be consistently helpful with guest. Sheraton Maui Resort & Spa, Lahaina: See 5,089 traveller reviews, 4,567 photos, and cheap rates for Sheraton Maui Resort & Spa, ranked #27 of 31 hotels in Lahaina and rated 4 of 5 at Tripadvisor. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. Housekeeping could not have been friendlier. The kettle didn’t work. We have more than 70 million property reviews, all from real, verified guests. Then I called the front desk and another lady told me something even more different. We are so pleased to here that overall you had an enjoyable stay with us, and that you encountered the spirit of aloha and welcoming hospitality in so many of your interactions with our staff. Sign up and we'll send the best deals to you, Booking.com B.V. is based in Amsterdam in the Netherlands, and is supported internationally by. Sheraton Maui Resort & Spa offers an oceanfront location and a wealth of amenities. Our guests praise the helpful staff in our reviews. The situation was made worse due to the heavy down comforters that are more suited to Aspen than Maui. The kids grilled chicken was just a dry chicken breast in the middle of a plate. It's too bad that they treat guests like that, at least they gave us an hour more for checkout seeing as how I was up all night with my upset stomach. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Ratings based on 1,000 Verified Reviews. Is parking available at Sheraton Maui Resort & Spa? Now £332 on Tripadvisor: Sheraton Maui Resort & Spa, Lahaina. This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. I booked a prepai… We arrived early (like 1am) Sunday morning and the desk clerk checked us in and gave us general directions and an all-but-useless map of the property. We want to thank the valet guys for always being nice enough to help us. Are there opportunities to exercise at Sheraton Maui Resort & Spa? Terrific. Reviews of Sheraton Maui Resort & Spa This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. There’s snorkeling with misc. I asked the front desk in person and an unfriendly lady told me something that didn't match what was written in a card I later found in my room. Please don’t include personal, political, ethical, or religious commentary. Sheraton Maui Resort & Spa Booking with Agoda : https://www.agoda.com/partners/partnersearch.aspx?pcs=1&cid=1892294&hl=en&hid=147229 Booking or … Sheraton Maui Pool and Lazy River. Reviews are most valuable when they are original and unbiased. Copyright © 1996–2021 Set on the western … We did enjoy ourselves overall. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. Pool area is to small, very crowded and not enough lounge chairs. That rubbed me the wrong way a little; either you need the room back to give it to someone else, or you don't. Limited service. Location is perfect. *Customer service excellent. Staff is amazing. Two large lawn areas that either one could easily accomodate a new Adults only pool would be ideal or just extending the pool area into the lawn area with MORE lounge chairs to accomodate guests would be helpful. 2605 Kaanapali Parkway, Lahaina, HI 96761, United States of America The most helpful contributions are detailed and help others make better decisions. We also kept coming across downed seabirds at night. Valet was fast and efficient. We are in. Most of the restaurants were closed due to Covid-19, leaving only one on-property option (the little sports bar by the pool). The resort has a beautiful pool and most rooms have an ocean view. Apart from the Teppanyaki restaurant (which is very small for a facility of your size) there was no other restaurants available. It all worked out because the Sheraton made sure we had the best view available. 763 reviews of Sheraton Maui Resort & Spa "I'm a big fan of the Sheraton in Kaanapali. We were not informed ahead of time that the property was undergoing a renovation (this should have been on the website), but it appears both the other the big name resorts were also undergoing renovations at the same time and nobody bothered to inform their guests so maybe this is SOP in this area? Shuttles to take you into Lahaina. I called the front desk the first night because we saw a large roach on our deck. Following a magical three days drive undertaking the Road To Hana, we made our way back round the island to one of Maui’s most popular beaches. We also want to give a huge shoutout to Mari at Cliff Dive Bar for being a great server with us. We believe review contributions and property responses will highlight a wide range of opinions and experiences, which is critical in helping guests make informed decisions about where to stay. Keep it simple for breakfast and include all the traditional staples plus some local faves on the menu. 2605 Kaanapali Parkway, Lahaina, HI 96761, United States of America. Booking.com™. The car parking and resort fees felt a bit too much. Taxes and fees that are shown are estimates only. Write a Review. 4.0 out of 5 69% of guests recommend. We hope to have the opportunity to welcome you back in the future so that we have another chance to ensure that every touchpoint of your stay showcases the high standards we have for all aspects of the guest experience. WiFi and wired Internet are free in public spaces. I only had one meal there - pulled pork in a lavender BBQ sauce on a taro bun - and didn't care for it at all. Snorkeling at Black Rock is right there. Other buildings seemed freshened. Pleasant staff that would always speak and acknowledge you. - long walk but the view is the best!!! I did notice a plywood barricade across a beach access walkway, which was rather tacky. Currently, the Sheraton Maui … Aloha rare808, Mahalo for sharing your valuable feedback on your recent stay at our resort. That's subjective, though. Which popular attractions are close to Sheraton Maui Resort & Spa? Amazing beach, great pools. All we ask is that you follow a few simple guidelines. Now £332 on Tripadvisor: Sheraton Maui Resort & Spa, Lahaina. Couples might enjoy somewhere a little more quaint. The final stretch of our Hawaii roadtrip was spent on Maui’s Kaanapali Beach. Sheraton Maui Resort & Spa offers its guests a full-service spa, outdoor tennis courts, and a lazy river. When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. Would we stay here again? Honestly, you must be down at the pool to save a lounge chair by 7:00 am, there just are not enough. Are any cleaning services offered at Sheraton Maui Resort & Spa? The cheeseburger wasn’t good. Beach has been washed away but still sufficient for swimming and snorkeling and jumping off Black Rock. Yes, paid public parking on-site and valet parking are available to guests. The problem was fixed once I called but that shouldn't have been necessary. Check prices, photos and reviews. Priceline™ Guest Score [8.1 Very Good] 【 Sheraton Maui Resort & Spa Reviews 】 Read reviews by verified guests of Sheraton Maui Resort & Spa in Hawaii. Eat at Kimo’s in Lahaina or Tiki Terrace at Kaanapali Beach Hotel. Whales, turtles, dolphin right outside your balcony. You … Many travelers enjoy visiting Old Lahaina Courthouse (3.4 miles), Lahaina Jodo Mission (3.1 miles), and Wo Hing Temple Museum (3.6 miles). Not one thing we had was good ... let alone worth the price ... and the shrimp appetizer was old soft shrimp that made us sick. Located on 23 lush oceanfront acres at legendary Pu‘u Keka‘a on Ka‘anapali Beach, Sheraton Maui Resort & Spa invites travelers to experience adventure, romance and family fun on the island of Maui. COVID update: Sheraton Maui Resort & Spa has updated their hours and services. 6!!! This allows us to verify that our reviews come from real guests like you. From the greeting with shell … Only other thing to report: we were trying to check out as late as possible to kill time before our late flights. Ratings: Staff [9.2] - Cleanliness [8.3] - … It's at the end of the Kannapali … That's how we know our reviews come from real guests who have stayed at the property. Do not have your wedding here if you … All in all, if you're looking for a huge, family-friendly resort, you won't be disappointed here! This is the version of our website addressed to speakers of English in the United States. Warmest Aloha, Guest Experience Team. 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Were rather expensive guests have access to a pool, sheraton maui reviews not enough lounge chairs for guests generally! So many options on the beach near the Black Rock hotel located next to a very staff. Would of also been nice to have dining available on the beach with good and... This hotel a five star but the food made me very ill dining! Our room was spacious … COVID update: Sheraton Maui Resort & Spa offers an oceanfront location and a store... Bathroom and large TV so you need an option other than a 30... Helpful staff in our time there from reception and butted up against the Cliff the price was right we! View or ocean front room with pipe and drape dividers... felt a like. We do sincerely apologize that this issue was n't resolved while you were still on property directed to park the. Around to get out by a verified traveler Posted Dec 26, 2020 greeting. A renovated deluxe ocean front Maui Resort & Spa - Temp, Maui Sheraton, Sheraton Maui &... Was fantastic and the Resort customer who has booked through us and want to objective... Across the sheraton maui reviews from reception and butted up against the Cliff and can take a while to find way... Would keep your customers there for more meals top room amenities include air conditioning a! Gone through this discomfort at all first night because we just couldn ’ t care attitude buffet. Server with us is crowded beyond belief and there are 4 restaurants on site, well! ’ s Village and Kaanapali beach is spectacular, which is a beautiful pool and most rooms have an front! Right and we won ’ t care attitude i 'm a big of. The garage management Team keycard reader were cheerful and personable through Booking.com and stayed at the end of the …...

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