On the Hilton website, they have a "contact us" at the bottom of the main page, I think. McLean, Virginia 22102. Hilton complaints contacts. Hilton Hotels & Resorts is a global brand of full-service hotels and resorts and the flagship brand of Hilton Worldwide. The coffee was awful as well. Tel: +1 703 883 5381 Email: hiltonpr@hilton.com The case was not closed yet until we arrived at hotel and our names were not in the guest list. Diamond members mean nothing to the staff at Hilton. Hope they can remedy your negative experience, too! We have arranged some reservation for transit due to business trip in Labuan Bajo, which made us need to stay over 5 gours in Bali before early flight to Bajo. The only way to check this is to ask for a statement for 2018, which nobody agreed to do for me. The following executive contacts handle customer service questions for all of the Hilton brands, including Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio, DoubleTree by Hilton and Embassy Suites Hotels, Hilton Garden Inn, Hampton Inn, Homewood Suites by Hilton and Home2 Suites by Hilton,as … The Sales Agent is Hilton Resorts Corporation (dba Hilton Grand Vacations) located at 6355 Metrowest Blvd. I would certainly write a letter. Hotel Name (Optional) Optional For comment about a specific hotel. Please click an option below to find the information you are looking for at the appropriate website. Hilton Grand Vacations Club, LLC is the exchange agent. We were okay with that. Hilton is an international hotel chain. I would write a complaint on Hilton Elara's facebook page and their Hilton Elara site.. Spin-off Information. Does Elara have a dedicated ride-sharing​ pick up area? At 8 pm that night the digital key and the stay was deleted from my phone. Hilton will respond if you use tracking. The worst case was we were neglected by Hilton for nearly 1 hours and the officers came to answer if no cars available. Seriously?? At least what we experienced with HiltonInn Ngurah Rai Bali, with the airport representatife named Nadiem and Rischa as the FO. I regret leaving this place a 5 star review a few weeks ago. They read all complaints good or bad and respond. All fields are required unless marked optional ... Email Address * Hilton Honors Number. Search over 10,000 hotel, restaurant and resort jobs on Hospitality Online, the leading job board and recruiting platform for the hospitality industry. Hilton HHonors Customer Service Centers. Events & Presentations. The Sales Agent is Hilton Resorts Corporation (dba Hilton Grand Vacations) located at 6355 Metrowest Blvd. It was cold and had the consistency of a piece of rubber in the shape of a half moon. We’d love to learn how we can help you discover purchasing efficiencies. I would also call Hilton's Honors which you should be able to Google. On 2/23/2006 Hilton Group plc sold its hotels division, Hilton International, to Hilton Hotels Corporation. Talking to an employee by phone would probably upset you more. I would suggest writing a letter. I will also contact your corporate headquarters and let our friends and others know that they should take their business elsewhere. I just returned for my birthday and it was completely ruined by a missing reservation and I was given (again) another low level room with malfunctions. Etc never use. 7930 Jones Branch Drive. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Foursquare © 2021  Lovingly made in NYC, CHI, SEA & LA. After our experience at your hotel, we will never stay at a Hilton Hotel again. Treated like crap in 80% of stays. GLOBAL HEADQUARTERS MCLEAN, VIRGINIA Located in Hilton’s largest single market globally, the McLean headquarters is in the Washington, D.C. metro area and is home to over 800 Team Members. We use the latest and greatest technology available to provide the best possible web experience.Please enable JavaScript in your browser settings to continue. My husband and I were celebrating our 40th wedding anniversary,but because of Covid 19, we decided to celebrate locally and postponed the vacation that we had originally planned. I use hilton for many years, not any more...I had several issues in my stay and the manager was helpless, not etiquette, nor manners, no housekeeping service for 5 days. Being a customer member for Hilton should be very nice until today have just the worst experience service from HiltonInn Ngurah Rai Airport Bali. End of Search Dialog. I’ve been a HH for 20 years and a Diamond member four years and have just the worst customer service via complaint phone ever. We decided on the Hilton Embassy because we had a good experience at the Airport Embassy a few years ago. To say the very least, we were very disappointed! We were disappointed that the only place to eat at your hotel, was a bar so we made arrangements to go to the LeMont where we had a lovely dinner. Contact Us. Download Foursquare for your smart phone and start exploring the world around you! Enter your question, comment, or issue below * You have 2000 characters remaining. I called HH Diamond 5 times and they said that they combine the stays as of October 2018. I do not see where I got credit for my paid stay on the website and each employee was rude and unhelpful. Coronavirus (COVID-19) Update One bite and we both tossed everything in the garbage. Box 9003, Addison, Texas, 75001, United States. Curio A Collection By Hilton. Brooks is the worst Mayor ever. Send by USPS "Priority mail" because it will have tracking with front counter payment. McLean, Virginia 22102. 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