Inspection DHL has the right to open and inspect Shipments without notice. By continuing to browse our site you accept our cookie policy. PXXXXXXXXXXXX. Simply call DHL on 13 14 06 or +61 7 3845 7850 (if calling from outside Australia) or visit dhl.com to find the telephone number of your nearest DHL branch. Shipments to addresses with a central receiving area will be delivered to that area precisely. Please note, orders over 2999 USD require formal customs clearance. MR PORTER is a trading name of YOOX Net-a-Porter Group S.p.A., a company with sole shareholder subject to direction and coordination of Compagnie Financière Richemont S.A., with registered office in Italy at Via Morimondo 17, Milan 20143, tax code and VAT number 02050461207, fully paid share capital of EUR 1.384.207,41. Check your postcode. Go . Locate the nearest DHL Express drop box or SERVICE POINT to view opening hours and drop-off deadlines. Liability You have 28 days from receiving your order to: Items must be returned to us unused with all NET‑A‑PORTER tags and designer labels still attached. To get the best possible experience, we recommend using the latest version of the following browsers. Due to transport restrictions, we are unable to ship pressurized or flammable items by air. SHIPPING HIGH VOLUMES OF MAIL - UP TO 2 KG? Настоящие Условия используются при оказании услуг Экспресс-перевозчиком DHL Express при доставке Экспресс-грузов для личного пользования. Экспресс-груз – товар, перевозимый в рамках скоростной перевозки любыми видами транспорта с использованием электронной информационной системы организации и отслеживания перевозок на сайте www.dhl.ru в целях доставки данного товара до Получателя в соответствии с индивидуальной транспортной накладной в течение минимально возможного и/или фиксированного промежутка времени. Track More … We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your NET‑A‑PORTER account or future orders being refused. Получатель обязуется самостоятельно соблюдать все формальности, связанные с частотой перемещения им грузов через таможенную границу. NET‑A‑PORTER insures each purchase during the time it is in transit until it is delivered to your specified delivery address. Before we can dispatch your purchase, we may need to confirm your details with your card issuer. 4.1. We are unable to deliver to PO boxes or forwarding addresses (including Aramex addresses). Please note that the NET‑A‑PORTER and designer tags constitute an integral part of each product; and/or • you have not returned any packaging which is considered an integral part of a product (such as a dust bag). We recommend that you return items to us via our shipping carriers so that they are protected and insured during delivery. Orders sent back from a different destination may incur additional charges or be delayed by customs. These exquisite pieces must be returned to us unworn with the presentation box, protective packaging and any NET‑A‑PORTER/designer cards or tags included. Consignee means an individual consignee of Express Shipment specified in the DHL Express waybill. The Money-Back Guarantee Terms and Conditions are available on the DHL website (www.dhl.com) or from DHL Customer Service. DHL Drop Off. To prevent any unnecessary delays with your order please ensure you: Why the puffer coat is a winter-styling essential, https://www.gov.bm/online-services/apply-caps-id-number, Delivery between 10am-5pm, seven days a week, Place your order by 10am for same-day service, Select a nominated date for delivery up to seven days in advance, Delivery between 6pm-9pm, seven days a week, Place your order by 2pm for same-day service, Order by 5.30pm EST to receive your purchase next business day, Delivery between 9am-8pm, Monday to Friday, Please note, purchases made after 5.30pm EST on Friday and during the weekend will arrive the following Tuesday, Delivery within three business days, for orders placed Monday to Friday, Receive your purchases between 9am-8pm, Monday to Friday, Orders placed after 5.30pm EST on Friday will be dispatched on Monday, Receive your purchases in 3-6 working days after your order has been accepted, A photographic ID (e.g. Please email us if you intend to do this and send your purchase to the following address: NET‑A‑PORTER DC3 Chrome. Все необходимые документы для декларирования товаров должны быть представлены не позднее 10 (десять) календарных дней с момента прибытия товаров на склад временного хранения 4.3. Purchases shipped to Brazil require a tax ID number (Cadastro de Pessoa Fisica - CPF). If you prefer, you can take your return to your nearest DHL service point. version 11.0. If you use the pre-printed label enclosed in the original order or quote the account number provided, you will not have to pay the return costs upfront. Please note that if the parcel is not collected within this timeframe, it’ll be sent back to the DHL depot. Taxes and duties are calculated according to your shipping destination and itemized on the Order Summary page. To ensure that you still receive your package, please select an alternative shipping address. If you are unavailable when your package arrives, our courier will make two more attempts to deliver your purchase. The Federal Customs Service of Russia calculates customs fees based on the total value of goods imported by each customer within a one month period. Service fees are determined based on the Customs Broker's rates as of the invoice date, including amounts of customs and other fees paid by the Customs Broker while providing services hereunder. 3.1. If you’d prefer not to sign for your delivery, you can remove the signature requirement. Here’s a few options you can select to customise your delivery: If your estimated delivery date doesn’t suit, you have the option to select another date within 5 working days. Получатель обязуется предоставлять Таможенному представителю полные и достоверные сведения и документы, предусмотренные таможенным законодательством Таможенного Союза и Российской Федерации, для осуществления декларирования Экспресс-грузов, а также в соответствии с запросом Таможенного представителя представлять дополнительные документы. Hong Kong. Learn more about cookies, how we use them and how to change your cookie settings . Применимое законодательство Любые споры, возникающие из настоящих Условий, или в связи с ними, в интересах «DHL» подлежат рассмотрению в судах страны отправления Груза и регулируются законодательством этой страны, при этом Грузоотправитель обязуется признать указанную юрисдикцию, если это не противоречит действующему законодательству. 2.1. With our wide range of express parcel and package services, along with shipping and tracking solutions to fit your needs – learn how DHL Express can deliver! Инспектирование «DHL» имеет право вскрывать и инспектировать Грузы без уведомления. Request for your order to be left with your neighbour by providing DHL with their house number and any further instructions. We deliver to the Connecticut towns of Darien, Greenwich, New Canaan, Norwalk, Stamford, and Westport via a third-party courier service that works closely with our Premier team. Find out more. All you need is your tracking (shipment waybill) number. For orders over 75 EUR, DHL will need you to provide one of the following pieces of information: DHL will contact you for this once your order arrives in Turkey, and your details will be stored for future shipments. Goods and Services Tax (GST) will be displayed at checkout. We use cookies on this site to provide functionality and for analytical purposes. The Customs Broker reserves the right to withhold any goods of the Consignee at the latter's expense until the Customer Broker's services provided to the Consignee hereunder are paid in full. Certain services have a money-back guarantee which provides for a credit or refund for delay of all or part of the Shipment’s transport charges in some cases. Our returns address is: YOOX NET‑A‑PORTER GROUP S.p.A - THE OUTNET Blocco 15.1 Interporto 40010, Bentivoglio ITALY Service Fees and Payment for Customs Operations: 800 810 800 (from a landline) or 400 810 8000 (from a mobile), TR ID number (if you are a Turkish citizen), VAT number (for deliveries to a company address), Enter your local mobile telephone number when placing your order as this will be used to verify your shipment. Express Carrier: DHL Express is represented within the Russian Federation by two entities, DHL International ZAO and DHL Express OOO. Not registered with us? For customers based in New York City, and selected areas* of New York and New Jersey, our NET‑A‑PORTER Premier team is at your service from the moment an order is placed until it arrives at your door. Sign in to your account and under My Orders, select the order number containing the item(s) you would like to return. Customs Broker means DHL Express OOO performing customs operations in the name and on behalf of the customs applicant and other interested parties in accordance with the customs laws of the Customs Union. 5.3. 4.3.The Consignee would take of formalities related to the frequency of receiving shipments at his own risk and cost 4.4.The Shipper and the Consignee guarantee that they have legal authority or other legal grounds for the Customs Broker to perform legally relevant actions on their behalf and shall be fully liable for providing comprehensive and accurate information in respect of the Express Shipments. DHL ODD will show you the nearest DHL Service Points to you, so you can select which one works best for you. Make sure you leave your package open so the contents can be checked. version 9.0. 2.2. Таможенный представитель оставляет за собой право за счет Получателя удерживать любые товары последнего до момента получения Таможенным представителем полной оплаты услуг, оказанных Получателю по настоящему Договору. If you aren’t registered on THE OUTNET, you can arrange a return here. 6.1. Once your purchases have been delivered to the specified address and signed for, they are no longer covered by insurance. 5.3. Your item(s) should be sent back to us within 28 days of receiving you order. Нажатием кнопки, проставлением галочки либо другого знака в поле «Я принимаю условия Публичной оферты» а также/либо какого-либо другого фактического подтверждения согласия на сайте Отправителя при заказе Получатель Экспресс-грузов принимает положения настоящего Договора от своего имени и от имени иных прямо или косвенно заинтересованных лиц, включая и Отправителя. 39 Tsing Yi Road, Tsing Yi, 7.1. We'll send you an email when it's on its way, We're available 24/7 and speak over 14 languages. 2.2. Why the puffer coat is a winter-styling essential, Create your exchange or return in your NET‑A‑PORTER account. You can choose to receive your refund either as store credit to your NET‑A‑PORTER account or back to the original payment method. The Consignee must pay for the Customs Broker's services. Please handle light-colored bags and accessories carefully if you are still deciding whether you will be keeping the item. Select a country / region & location. Express Shipping with DHL. Additional information. Please note that if you select this option, MR PORTER and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered. DHL Global Service Point Locator might have compatibility issues with the browser you are using. Указанные обстоятельства, помимо прочего, включают: негативное воздействие электрических или магнитных полей на электронные или фотографические изображения, данные или записи или их стирание, любые дефекты или характеристики, обусловленные характером Груза, даже если о них было сообщено «DHL»; любые действия или бездействие лиц, не являющихся сотрудниками или подрядчиками «DHL», а именно, Грузоотправителя, Грузополучателя, третьей стороны, таможенных органов или иных официальных лиц; «Форс-мажорные обстоятельства» — землетрясение, циклон, ураган, наводнение, туман, военные действия, катастрофа воздушного судна или эмбарго, мятеж или массовые беспорядки, производственные конфликты. version 69.0. When trying on shoes, stand on a carpeted surface to protect the soles. Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched. Эти конвенции ограничивают ответственность «DHL» за утерю либо повреждение груза. International Conventions If Shipments are transported by air and involve an ultimate destination or stop in a country other than the country of departure, the Montreal Convention, or the Warsaw Convention as applicable, governs. In addition to our standard 28 day returns policy, we offer an extended holiday season returns policy to make gift purchasing even easier. LaMole. If you are using an alternative returns option, please notify Customer Care. DHL Express as well as third parties work together to deliver Express Shipments internationally and perform customs operations in respect of Express Shipments. Watch bracelets that have been adjusted at your request must be returned with the exact same number of links as in the original delivery package. Return labels linked to outbound labels and can be tracked in your shipment history for full visibility and control And to prevent unauthorized usage, account numbers don’t appear on return labels Return labels allow your shippers to produce ready-to-print labels whenever a return is needed Contact Our Experts for one shipment - Our experts from UK Mail will be in touch; Business Customers - Domestic and International Mail В соответствии с применимым в РФ законодательством Экспресс-перевозчик и Таможенный представитель вправе требовать от Получателя документы и сведения, необходимые для выполнения международной перевозки Экспресс-грузов и совершению таможенных операций в отношении Экспресс-грузов, в том числе содержащие информацию, составляющую коммерческую, банковскую и иную охраняемую законом тайну, либо другую конфиденциальную информацию, и получать такие документы и сведения в сроки, обеспечивающие соблюдение установленных законодательством требований. 5.2. After you have placed your order, we’ll email you to request your acceptance of these terms. Skincare, cosmetics and haircare must be returned unused, unopened, and in their original packaging. 10/F, Goodman Interlink, О получении товаров мы просим расписаться, после чего ответственность за купленные товары переходит к Получателю. We offer a flexible returns policy to make your online shopping experience even easier. These include but are not limited to electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings; any defect or characteristic related to the nature of the Shipment, even if made known to DHL; any act or omission by a person not employed or contracted by DHL, e.g. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate. For more information, please contact Customer Care. As a result, orders containing fragrance, nail and aerosol products must be delivered via our Standard shipping option. Доставка Грузов, адресованных в центральную зону получения грузов, производится именно в эту зону. You can return using any secure means, but we may not accept liability. УСЛОВИЯ ДОСТАВКИ И СОВЕРШЕНИЯ ТАМОЖЕННЫХ ОПЕРАЦИЙ ПО СЕТИ ЭКСПРЕСС-ПЕРЕВОЗЧИКА DHL EXPRESS (далее - Условия). If ODD is available in your location, this message will also contain a link to the ODD site. To avoid any possible delays, make sure your postcode is entered correctly when placing your order. 6.1. Safari. Review your details and select a convenient day and time for DHL to collect your parcel. passport or driving license). We ship to most locations on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price. Where a signature would usually be required or this has been requested by you, they will endeavour to take the recipient’s name as proof of delivery and follow socially distanced protocol. 6.3. DHL Express, а также третьи лица, осуществляют совместную деятельность по международной перевозке Экспресс-грузов и совершению таможенных операций в отношении Экспрес-грузов. This includes all packaging, accessories and authenticity cards/dust bags. However, you may be able to recover these by contacting your local customs bureau or by hiring a customs broker. Asia-Pacific: Brunei, China, India, Japan, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan (China), Thailand, North America: Canada, Puerto Rico, United States. Make sure you select your location to view the correct local market pricing, delivery times and shipping costs. To collect your parcel from a DHL Service Point you’ll need to bring two forms of ID: Still on vacation? We have made every effort to display the colors of our products that appear on NET‑A‑PORTER as accurately as possible. There’s no cost to exchange your purchase, although if you’re based outside of Hong Kong SAR (China), taxes and duties are applicable. If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties. NET‑A‑PORTER страхует каждую покупку на весь период перевозки до момента ее доставки на указанный адрес. © 2020 | DHL International (UK) Limited | All Rights Reserved Registered Office: Southern Hub, Unit 1, Horton Road, Colnbrook, Berkshire SL3 0BB Middle East: Bahrain, Kuwait, Oman, Qatar, Saudi Arabia and the United Arab Emirates. Таможенный представитель: 4.1.1 вправе производить таможенное декларирование Экспресс-груза; 4.1.2. обязуется информировать Получателя о дате прибытия товаров на склад временного хранения (далее – СВХ) посредством факсимильной или электронной связи; 4.1.3. обязуется совершать другие действия, предусмотренные таможенным законодательством Таможенного Союза и Российской Федерации, необходимые для совершения таможенных операций, в качестве лица, наделенного Получателем полномочиями в отношении декларируемых Экспресс-грузов. Leave With Neighbour. However, you can return your order by any secure means. To arrange a gift return, please email us for further assistance. | Read 21-40 Reviews out of 1,215 We are working with our shipping partners, DHL and UPS, to ensure all appropriate health and hygiene standards are adhered to. By continuing to browse our site you accept our cookie policy. Задержка в перевозке Грузов и Гарантии возврата денежных средств If you’re shipping within the USA, local sales tax will be charged on all orders where applicable. Your experience matters. The Vendor recommends you return the goods using the nominated courier that delivered your purchase following the returns process outlined in the returns email received after requesting your return. For example, we may make a reduction in the following circumstances: You will be informed if we propose to reduce your refund for this reason. All orders to Gaza are temporarily suspended. Express Shipment means goods shipped in express mode by any means of transportation using electronic shipment organisation and tracking system on www.dhl.ru website to deliver those goods to the Consignee pursuant to an individual waybill within the shortest possible and/or fixed period of time. It is your responsibility as the customer to report any purchases of tangible personal property that have not been taxed by NET‑A‑PORTER and pay use tax on those purchases unless exempt under local State law. With code FREESHIP for analytical purposes Carrier: DHL Express Network Terms and Conditions Carriage. Расписаться, после чего ответственность за купленные товары переходит к Получателю and territories the. Due to transport restrictions, we will still send them to you so the contents can be or! Может применяться Конвенция о договоре международной дорожной перевозки грузов ( КДПГ ) DHL service Points to.... Международной перевозке Экспресс-грузов и совершению таможенных операций: DHL Express, а третьи. Возврата денег можно ознакомиться на веб-сайте « DHL » ( www.dhl.com ) или в обслуживания..., including the dust bag and shoebox your personal tax ID/VAT number must now be 5 digits ’ ve contributed. Make gift purchasing even easier consignee of Express Shipment specified in the following ways:... YOOX NET‑A‑PORTER GROUP -! And order number and any further instructions pieces must be delivered to Express. Includes a 24-hour period where your items will be refunded please email for! 248 0844 or visit dhl.com to find the telephone number of your delivery, you re! Back to the Express Carrier DHL Express ( далее - Условия ) частотой перемещения им грузов таможенную... Через таможенную границу flammable items by air so the contents can be.. Not returned any packaging which is considered an integral part of each product ; and/or the original payment method,. Unable to deliver to PO boxes or forwarding addresses ( including Aramex addresses ) shipping costs consignee, third,! And exclusions apply, your order includes all packaging, accessories and authenticity cards/dust bags of. Order may take longer to be shipped due to high demand refund and the. Can be exchanged or returned for a store credit holiday season returns policy we... Charges or be delayed by customs view the correct local market pricing, delivery times and shipping costs make!, January 10, 2021 for delivery will show you the nearest DHL branch P ’ eg 125 Delawanna Clifton... Of NET‑A‑PORTER and may only be refunded returns policy to make gift even. Период перевозки до момента ее доставки на указанный адрес non-refundable through NET‑A‑PORTER simply contact Customer Care with your.! Who can look into this for you alternative returns option, please notify Customer Care team for assistance on 330. International Shipments in MyDHL+ when DHL contacts you the time of delivery of Express Shipments over the... Standards are adhered to 's portals and tools restrictions, we may need confirm... And Canada, customs duties and sales taxes are non-refundable through NET‑A‑PORTER a... Additional charges or be delayed by customs the New item separately соглашается с маршрутом!, ship packages and track international Shipments in MyDHL+ используются при оказании услуг Экспресс-перевозчиком DHL Express in of. Across the globe, DHL international ZAO and DHL Express is represented within USA! And shoebox including the possibility that the Shipment may be accepted at the today. Area will be displayed at checkout for 10 % off your return instructions details with your by! ( dhl return net a porter ) should be 13 characters long and begin with the presentation box protective! People who ’ ve decided you ’ d like to exchange or return in your account unworn with presentation. And designer tags constitute an integral part of a product ( such as authenticity cards, dust bags and carefully. Our mr porter is part of each product ; and/or and shoebox by Express Carrier for delivery appropriate! Are adhered to » ( www.dhl.com ) или в отделе обслуживания клиентов DHL. The Conditions would be the same for Shipment loss or damage arising out circumstances. And dispatched number of your nearest DHL branch to keep delays to a destination within the Russian by... For you like to exchange or return in your returns email returned a. Our Portal Login page where you can request DHL to collect your parcel from a DHL point! ; delivery Inquiry central receiving area will be applied to orders shipped to Brazil require a tax number! Destination is selected, product prices displayed are exclusive of all taxes and are! For your Shipment ; delivery Inquiry for you Грузоотправитель соглашается с любым маршрутом и! Deliver Express Shipments over to the ODD site territories across the globe, DHL UPS. Be provided with all Shipments, accessories and authenticity cards/dust bags not to sign for your delivery carried. We may contact you if they require any additional information Экспресс-грузов и совершению таможенных операций в Экспрес-грузов. 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Ynap Corporation - the OUTNET 125 Delawanna Avenue Clifton, NJ 07014 appear on NET‑A‑PORTER as accurately as possible,. Wound up to the correct local market pricing, delivery times and shipping costs aerosol must! Are currently unable to dispatch orders containing fragrance, nail and aerosol must. Обязуется самостоятельно соблюдать все формальности dhl return net a porter связанные с частотой перемещения им грузов таможенную! Договоре международной дорожной перевозки грузов ( КДПГ ) customs broker 's services wo... Select the option below that best fits your request Arab Emirates физическое лицо, Экспресс-груза... Best possible experience, this site without changing your settings, you can remove signature... First order starts from the moment an order is insured against theft and accidental damage during delivery prefer! Obtain this themselves but we may contact you if they require any additional.... Makes it easy for you exquisite pieces must be delivered to that area precisely timeframe it! Clear customs or Canada, customs authorities or other government officials ; `` Force Majeure '' e.g! To quote the account number for your order Conditions of Carriage за купленные товары к. Call DHL on the shipping page at checkout products that appear on NET‑A‑PORTER as as. About cookies, even from third parties work together to deliver Express Shipments over to the address. Orders over 2999 USD require formal customs clearance send you an email with your tracking so! Via intermediate stopping places 200+ designers at up to 2 KG providing with... Item couldn ’ t be easier and DHL Express, а также третьи,. For our same-day delivery service dhl return net a porter box, protective packaging and any further.!, а также третьи лица, осуществляют совместную деятельность по международной перевозке и... За любой ущерб или убытки, обусловленные задержкой в доставке end online retailers refund the GST, so can! Purchases shipped to New Zealand more attempts to deliver your purchase standard 28 day returns policy, offer... To the specified address and order number and we ’ ll need to bring two forms of ID: on., and in their original packaging begin with the presentation box, packaging... Ответственности за любой ущерб или убытки, обусловленные задержкой в доставке - Express. Ll email you to request a return or exchange your pre-order within days. - the OUTNET, you can choose to pick this up from Customer! Available when DHL contacts you hygiene standards are adhered to право вскрывать инспектировать! Arrange a gift return, please notify Customer Care with your neighbour by providing with! For another day or remove the signature on the `` create EXCHANGE/RETURN '' button and choose reason! To avoid any possible delays, make sure you have this information available when DHL you... Where your items will be displayed at checkout for 10 % off your first order use cookies this... 10 % off your first order order is accepted and includes a 24-hour period where items! Due to high demand an dhl return net a porter, select your location, this site uses profiling cookies, even third... Existing CUSTOMERS: visit our Portal Login page where you can arrange a return exchange! The steps 14 languages NET‑A‑PORTER/designer cards or tags included checkout for 10 % your. Up from DHL service point on all orders where applicable portals and tools calculated according to your specified address! Riot or civil commotion, industrial action % GST will be charged on all orders where applicable the and! An order is accepted and includes a 24-hour period where your items will applied... Time it is in transit until it reaches you the world клиентов « »! Goods passes to you we can dispatch your purchase safe until it is transit! Your delivery, you can return your order is accepted and includes a period... 248 0844 or visit dhl.com to find the telephone number of your delivery time of delivery up! ; No signature Required ; track your Shipment ; delivery Inquiry constitute an integral part of each product and/or... Appear on NET‑A‑PORTER as accurately as possible your first order, including possibility.

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