How is the business tracking at the moment? What retail trends are on your radar at the moment? And I think, going through that, ASOS has done incredibly well. We’re all very happy we’ve hit our targets. We’re all very happy we’ve hit our targets. Your return will be processed in approximately 10 working days. I think now, we’re going to be in a position to get a lot more actionable, tradeable insights that can really help us. So I think to your point about how we give the customer the same experience globally, it is about those building blocks and as a country as a market grows, it’s about making sure you tick a box so everything is on par. Is our content tying into where our customers are shopping? Last year, we went into autumn/winter with some amazing spring style trend items that performed really well, so we had great conversion, while having the heavier styles on the site. We have started to expand our sports range and ASOS’ own brand will be launching next year. Find out more here. They announced their relationship on Instagram last week. We’re going to the do the same as last year, because it was a really good season for us! ASOS DESIGN features new and exclusive designs in fits that are right for you, while Missguided brings the latest co-ords and swimwear to … With this in mind, we have extended the menswear size range, enabling us to properly cater for guys of all sizes. Now the focus for me is on optimising and tweaking, just to give the customer a better overall experience. What's more, our men's new clothing selection includes all those accessory touches that make the difference, from laidback caps and timeless shades to boardroom-ready watches and belts. Open 7 days a week, early until late. For me, the focus going into January is that big data piece. Discover the latest fashion & trends in menswear & womenswear at ASOS. I think now, customers just want it when they want it. Just because you launch free returns doesn’t necessarily mean return rates go through the roof, so I think customers have been behaved in a consistent way. The best selling territory for ‘Curve’ lingerie is the USA, followed by Australia. We see more browsing behaviour with women than men. And if it’s hot on the weekend, they want that outfit for the weekend, so retailers have to be much more aware that they can’t just stick with those seasonal changes, it has to be a lot more reactive. The app is a key channel that will keep getting bigger and bigger and we still very much believe in the value of apps. Like many retailers, Adidas and Nike are some of our top performers – we’re seeing triple digit growth year-on-year in those categories across the brands. There’s a huge opportunity for sportswear to be an always-on category, so this is something we want to pursue. Tell us about the new tall and plus-size menswear ranges. Manhattan Associates expects top trends to include automation and robotics, streamlining returns, courier choice, sustainability and intelligent technology. It’s about looking at all the levels in proposition. From sharp office shirts and suits to see you right through to 5PM, to the shorts, tees and tanks that'll keep you looking fresh throughout that summer vacation - you can find the look here as soon as it lands. Our plus-size bras start at size 30DD and go to 44HH and we currently cover size 18-30 on bodies and shapewear. How do we get it to the customer? Jack & Jones Intelligence nylon cargo pants with badge in black, Jack & Jones Intelligence cargo pants with cuff in khaki, Jack & Jones Intelligence panelled trackies in skinny fit light grey, Jack & Jones Originals quarter zip fleece in beige, Jack & Jones Intelligence Glenn slim jeans with abrasions in grey, Jack & Jones Intelligence Glenn slim tapered jeans dark blue, Selected Homme high-neck sweatshirt in off-white, ASOS DESIGN super skinny smart pants in black check, ASOS DESIGN oversized tapered smart pants in grey flannel, ASOS DESIGN co-ord oversized cropped trackies in green, Selected Homme shirt in slim fit with blue green check, ASOS DESIGN oversized pique shorts in earthy tie-dye, ASOS 4505 training shorts with contrast panel, ASOS DESIGN 90s oversized organic denim shirt in blue, ASOS Daysocial oversized hoodie in stone with all multi print placement, ASOS DESIGN skinny cord anklet pack with peace charm in black, ASOS DESIGN 6mm stud earring pack with shapes in silver tone, Burton Menswear super skinny jeans in washed black, ASOS DESIGN oversized hoodie with tie hem and pocket in beige, ASOS DESIGN co-ord oversized hoodie in retro green acid wash with chest print, Jack & Jones Originals overhead jacket in beige, ASOS Actual oversized T-shirt in mustard yellow with front and back logo print, ASOS DESIGN regular fit textured shirt with ruffle front bib detail in black, ASOS DESIGN co-ord oversized baseball T-shirt in earthy tie-dye, Converse Pro Leather Hi sneakers in white/university red, Dr Martens 10-eye Jadon high boots in black, ASOS DESIGN regular deep revere satin shirt in all over renaissance print, ASOS DESIGN oversized suede bomber jacket in black, ASOS DESIGN oversized leather bomber jacket in black, ASOS DESIGN leather briefcase satchel in black and brown, ASOS DESIGN co-ord oversized sweatshirt in beige wash with chest print seam detailing & rolled sleeve, ASOS DESIGN 90s oversized shirt in irregular textured cord in washed black, ASOS DESIGN regular fit mesh shirt with floral embroidery in red, ASOS DESIGN leather coach jacket in black, Calvin Klein logo crew neck t-shirt in black, Nike Cross Trainer Low trainers in white/light smoke, Nike Tech Fleece zip-through hoodie in black/volt, Nike Revival graphic print t-shirt in off white, Nike Revival Tech Fleece trackies in white, Nike Jordan Flight cuffed trackies in black, Nike Football Academy duffel bag in black, ASOS DESIGN stretch slim jeans in washed black with knee rip and abrasions, ASOS DESIGN regular fit shirt in navy moon print, Nike Running React Miler sneakers in off white, Levi's skinny tapered fit jeans in corfu slippers advanced washed black, ASOS DESIGN extreme oversized sweatshirt in reverse fleece in green, ASOS DESIGN trainer in mixed materials with feature sole, COLLUSION trackies with logo print in black, ASOS DESIGN padded technical trainers with rubber panels in white, ASOS DESIGN wedding skinny suit waistcoat in forest green, Jack & Jones Intelligence cargo pants in brushed grey, Obey eyes icon 2 back print hoodie in green, To use ASOS, we recommend using the latest versions of Chrome, Firefox, Safari or Internet Explorer. Shop our collection of clothes, accessories, beauty & more We have a certain percentage of buys that are counterseasonal, so it means we’ve almost got a full range on the site all the time. From sharp office shirts and suits to see you right through to 5PM, to the shorts, tees and singlets that'll keep you looking fresh throughout that summer holiday - you can find the look here as soon as it lands. We had a really great year and it’s kicked off incredibly well as we’ve headed into peak season. Discover emerging trends, the latest clothing for men and the freshest new fits with our ASOS New Arrivals page. We now stock 24 brands with a larger size range (XXXS – XXXXL, fits for over 6’3 and 38″ leg length) and will continue to develop this with ASOS’ own branded range – a few items are now on site with the main collection dropping at the end of January 2017. You can print a label from the carrier website by clicking the create return link. Shop new labels, independent brands & vintage from around the world. Potvrďte své osobní údaje * Povinná pole Číslo objednávky: * Celé jméno: * Frustrated Delivery Date Mistakes Honestly, I wish I could give 0 stars and I don't even think this review should get 1. ASOS has grown so fast and UK was our home market, but if you look at where we’ll be in 2020, we’re a global business. For us, it’s about focusing on it from both a fashion and performance perspective, and understanding the nuances in the various markets and seeing what people are actually looking for. We launched a new set in both November and December, with positive reactions to them both. I think it almost comes to a point of fine tuning. How does the customer find it? Our first true lingerie set went live in September last year followed by ‘Bodies’ in October. But I think women are much more likely to be inspired regular shoppers, whereas men we see are very much, ‘This is my budget, this is what I need, I’m going to by it all in one go, I’m done’. That’s just how they shop online. In general, customers here are more considered with their purchases, especially if they buy branded goods – maybe they’ve gone into a store and tried them on beforehand. And on Tuesday, Kiki Morris looked happier than ever as she hit the beach in Byron Bay with her new boyfriend, Lucas Azzopardi. But essentially, you can’t go to market in every single country with that level of proposition. Founded in 2000, fast-growing ASOS has a significant and expanding presence in Europe, the US, and Australia. Apstipriniet savus personas datus * Obligātie lauki Pasūtījuma numurs/ID: * Vārds, uzvārds: * ‘Every day is a new battle’ — Carers make plea for Government help in open letter New MacBook Air reportedly coming later this year, with even thinner and lighter design You’ve mentioned before that the ultimate goal would be for Australian customers to have the same experience as UK customers. It’s made a huge difference and it’s been about making sure our proposition is consistent across all the markets. Looking for the latest trends in clothing, shoes and accessories? That will continue to build and play out each season. When I go to the UK, I sit with the global trading team, where the common language is English, but it’s not everyone’s mother tongue, so the team brings a lot of insight into what’s working in their markets and then prioritises activations and projects accordingly. We had a really great year and it’s kicked off incredibly well as we’ve headed into peak season. What are the different ways that you market to your male and female shoppers? Selby Selby ASOS Return Centre: 31/03/2017 01:24: Parcel has been added to pallet: Laurence … Welcome to our 'New in' edit, bringing you all the latest styles from all your fave brands. How much are we selling it for? We’re all very happy we’ve hit our targets. 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If you look at our homepages, you’ll see the way we pitch content is very different for women versus men. Entirely dependent on its e-commerce capabilities, ASOS' desktop- and mobile-optimized website and app are supported by a distribution model that offers next-day delivery and free returns. ASOS has developed an artificially intelligent (AI) system to help customers find the right size of garment for them while shopping online. ASOS DESIGN features new and exclusive designs in fits that are right for you, while Missguided brings the latest co-ords and swimwear to … Tap this message to retry. Being online, our turnaround times are a lot shorter, so we can get things out to market quickly. Men's denim doesn't get much better than the likes of Cheap Monday, while brands like BOSS combine sophisticated prints with casual fits for a weekend-ready look. Discover emerging trends, the latest clothing for men and the freshest new fits with our ASOS New In page. Potvrdite svoje osobne informacije * Obvezna polja Broj/ID narudžbe: * Puno ime i prezime: * Going into SS17, we have nine sets to come through, which include the first bridal ‘Curve’ set. We launched a new set in both November and December, with positive reactions to them both. Looking for something new? Auckland 2154 New Zealand: 31/03/2017 00:00: In transit to the retailer: Auckland ASOS Return Centre: 29/03/2017 22:06: Received at our local hub: International Mail Centre : 28/03/2017 03:26: Received by the carrier: 27/03/2017 04:10: Return registered online: Auckland New Zealand New Zealand As a business, we have so many functions – everyone from our retail and digital marketing teams to our non-paid marketing teams are all doing fantastic work, but it’s very difficult sometimes to link it all up, so you’re getting silo views of how campaigns or categories have performed, but what all this big data allows is for us to pull everything back and look at true customer behaviour. How do the customers contact us if they have an issue? We're business as usual. Looking for the latest trends in clothing, shoes and accessories? That being said, when viewing the ASOS website on the 27, it was informed to me and all customers that if ordered by the 28 (or 29 not sure) and express shipping was chosen at checkout, items would be arriving by December 31, for New Years Eve. SAP Customer Experience solutions deliver personal, trusted, and connected customer experiences. We’re sort of pleasing both markets. Auckland 2154 New Zealand: 31/03/2017 00:00: Matkalla jälleenmyyjälle: Auckland ASOS Return Centre: 29/03/2017 22:06: Paikallisen keskuksemme vastaanottama: International Mail Centre : 28/03/2017 03:26: Kuljetusliikkeen vastaanottama: 27/03/2017 04:10: Palautus rekisteröity verkossa: Auckland New Zealand New Zealand Watch SAP CEO, Christian Klein, demonstrate how companies use SAP Customer Experience solutions to understand their audience, engage with customers, and deliver on their brand’s promise. And if you do put something out in the market and it doesn’t resonate, take it out. Bekræft dine personoplysninger * Påkrævet felt Ordrenummer/ID: * Fulde navn: * That said, if you are looking for a specific item, you can just go through that category channel [on the site]. The business is becoming more focused on global trading, so an element of that is counter seasonality, so obviously, the southern hemispheres do make up a smaller proportion of sales, just based on the population in the northern hemisphere versus southern. Likewise, we collect insight at a global level so we can easily see what is important for our customers in each market and which markets are most similar. How is the business tracking at the moment? So stay tuned. Germany is known for very high return rates, it’s accepted customer behaviour. Discover ASOS Marketplace. A leading company in supply chain and omnichannel commerce has predicted six key technology trends will have an impact on Australian and New Zealand retailers and supply chains in 2021. And are we giving them all the channels to give it back to us if it’s not right, like free returns? People have been talking about it for years and years and I’m yet to see any actionable trading insight come of the back off it. Expect fresh drops from sportswear authorities Nike and adidas Originals. “There is no reason why we shouldn’t aim to travel to New Zealand or some of the Pacific Islands well within the next 12 months,” Ms Berejiklian is quoted saying. ASOS does not offer exchanges on orders, so if you want a different size or color, you’ll need to return your unwanted item for a refund and place a new order. We really value the Aussie customers. Choose Return Method; Return Options; Confirm your personal information * Required Fields In other markets, telephone customer care is not a big deal. Auckland 2154 New Zealand: 21/03/2017 00:00: In transit to the retailer: Auckland ASOS Return Centre: 20/03/2017 01:52: Received at our local hub: International Mail Centre : 15/03/2017 23:59: Received by the carrier: 15/03/2017 01:02: Return registered online: Auckland Auckland New Zealand Looking for something new? At the moment, we’re starting to sell more performance wear from brands Nike and Adidas, as opposed to just the street fashion. “2020 has been a tough year for all businesses, but the retail sector has taken an … We’re ahead of where we said we’d be, that’s always a nice place to be and I think that’s off the back of us investing in the market, like our free returns. Ikkonferma l-informazzjoni personali tiegħek * Spazji Meħtieġa Numru tal-Ordni/ID: * Isem Sħiħ: * There are some very intelligent people sitting in the UK office, putting all this data into a big lake, slicing and dicing it into different ways and for me, that results in having a much deeper insight into our customer behaviour. You’d assume when you launch free returns that return rates will go through the roof but they haven’t, and I think that’s quite interesting. If you're after a style change up, you'll find the best in men's new clothing, shoes and accessories courtesy of our very own ASOS Design. Some items are restricted when it comes to returns, such as underwear, swimwear, pierced jewelry, cosmetics/makeup or any items marked with a + next to the product name. Looking for something new? So at the base level, it’s looking at things like, have we got a website? Big data and personalisation go hand-in-hand. That’s a big focus for us this year and testing what’s the biggest driver – newness from a seasonal perspective, or newness in that it suits the weather this weekend. From sharp office shirts and suits to see you right through to 5PM, to the shorts, tees and singlets that'll keep you looking fresh throughout that summer holiday - you can find the look here as soon as it lands. Our first true lingerie set went live in September last year followed by ‘Bodies’ in October. We have this debate regularly. How do you build the brand layers on top of that? We chat with the ASOS head for Australia and New Zealand about plus-size menswear and lingerie, free returns and retail trends for 2017. It’s hard to do it properly without big data, which [needs to be] integrated into all your systems. I think we’re going to be in a really good position this year to do exciting things, especially through our app as well, which is such an important channel for us. We’re a global fashion destination for 20-somethings that exists to give you the confidence to be whoever you want to be. Our plus-size bras start at size 30DD and go to 44HH and we currently cover size 18-30 on bodies and shapewear. Sorry, this page is unavailable right now. We had a really great year and it’s kicked off incredibly well as we’ve headed into peak season. So from our perspective, it’s a really important category globally. Open a boutique to sell your own designs. Discover emerging trends, the latest clothing for men and the freshest new fits with our ASOS New In page. How have customers taken to the free returns which ASOS launched in Australia a few months ago? Return through your local UPS Ground location in over 47,000 locations. Click Frenzy was massive and Black Friday and Cyber Monday were huge globally, so our performance has been incredible. On the womenswear homepage, it’s very much about inspiration, so we’ll probably use more editorial terminology around our different trends, whereas for men, it’s very much about the categories – it’s t-shirts or it’s sneakers, it’s very much around ‘I have a need’ whereas women want to be inspired. We chat with the ASOS head for Australia and New Zealand about plus-size menswear and lingerie, free returns and retail trends for 2017. So right now, price investment and thinking about if we’re fairly priced in the market is a priority. What are your plans for winter this year? returns request form By filling in the following form you will be able to select the return option that suits you better STEP 1 - KEY INFORMATION I’m generalising, but this is across the board and off the back of research, men react more to a product type, whereas women want that inspiration and emotion behind the whole shopping journey. What is on the website product-wise? What other ranges will ASOS be launching in 2017? Welcome to our 'New in' edit, bringing you all the latest styles from all your fave brands. In the past, you used to wait for the change of season and invest in a coat, even if it was 40 degrees, because you were excited about that change. Fundamentally, you almost start building a pyramid in e-commerce. If you look at the US and Australia, telephone customer care is really important, so again, it’s about having that focus and making sure we’ll get that in place next. We experienced a really late winter last year and a lot of retailers struggled to manage their stock across seasons. Click Frenzy. At ASOS, we aim to bring a wide range of fashion to our 20-somethings customer so that they can look and feel their best. They’ll go online and buy three of everything, then return two and keep one. But I do think there’s a shift in how consumers shop over a longer period. What would that involve for the business? Some people don’t – the conversation goes back and forth about the importance of app, but it’s very important to us. Being realistic, you can’t go everywhere full-throttle, it’s about building it up. The exciting thing for us is we’ve invested heavily into it. Are we doing everything we can to get the product as fast as we can based on distribution? Manhattan Associates Inc. (NASDAQ: MANH) predicts six key technology trends will have an impact on Australian and New Zealand retailers and supply chains in 2021. 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