To avoid any possible delays, make sure you have this information available when DHL contacts you. Edge. If you won't be in, you can choose to waive the signature on the shipping page at checkout. 6.2. In this instance, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your own expense. If you have purchased an item labelled “Made in the USA” and your chosen shipping destination is Canada, we’ll refund the duties for this piece. User #31786 10892 posts. • the designer and NET‑A‑PORTER tag are not attached to the product (s) or have not been returned. DHL Drop Off. Инспектирование «DHL» имеет право вскрывать и инспектировать Грузы без уведомления. These T&C are a public offer and form a consensual type Delivery and Customs Operations Agreement in respect of Express Shipments by and between the Shipper/Consignee, the Express Carrier and the Customs Broker ("Agreement"). Find out more. Make sure you leave your package open so the contents can be checked. Request for your order to be left with your neighbour by providing DHL with their house number and any further instructions. You must also ensure that it has not been wound up to the correct time. Customs duties and sales taxes are non-refundable through NET‑A‑PORTER. Arrange for DHL to collect your return. www.dhl.com Light version. Задержка в перевозке Грузов и Гарантии возврата денежных средств 2.3. Returns outside this timeframe may be accepted at the discretion of NET‑A‑PORTER and may only be refunded as a store credit. Review your details and select a convenient day and time for DHL to collect your parcel. LaMole. Customs Broker means DHL Express OOO performing customs operations in the name and on behalf of the customs applicant and other interested parties in accordance with the customs laws of the Customs Union. Ряд услуг предусматривают гарантию возврата денежных средств, обеспечивающую выплату или возмещение денежных средств в размере полной или частичной стоимости доставки Груза в случае задержки в некоторых ситуациях. If you won’t be in for your delivery, you can choose to pick this up from DHL Service Point. All you need is your tracking (shipment waybill) number. 5.3. Your personal Tax ID/VAT number must now be provided with all shipments. Miles. Then simply drop-off or collect your shipment. Таможенный представитель: 4.1.1 вправе производить таможенное декларирование Экспресс-груза; 4.1.2. обязуется информировать Получателя о дате прибытия товаров на склад временного хранения (далее – СВХ) посредством факсимильной или электронной связи; 4.1.3. обязуется совершать другие действия, предусмотренные таможенным законодательством Таможенного Союза и Российской Федерации, необходимые для совершения таможенных операций, в качестве лица, наделенного Получателем полномочиями в отношении декларируемых Экспресс-грузов. 7.1. Liability You can do this in the following ways: ... YOOX NET‑A‑PORTER GROUP S.p.A - THE OUTNET Blocco 15.1 Interporto 40010, Bentivoglio ITALY. Your item(s) should be sent back to us within 28 days of receiving you order. Additional information. You can rest assured that we'll keep your purchase safe until it reaches you. By continuing to use this site without changing your settings, you consent to our use of cookies. Термины, используемые в настоящих Условиях: Тарифы и оплата услуг по совершению таможенных операций: DHL Express Network Terms and Conditions of Carriage. Получатель несет ответственность за штрафные санкции, наложенные на Таможенного представителя вследствие нарушения последним таможенных правил в связи с предоставлением Получателем неполной и/или недостоверной информации и документов, в том числе, несоответствия перевозимых товаров сопроводительным документам в части их наименования, количества, иных характеристик, влияющих на достоверное декларирование, а равно несвоевременного предоставления Получателем указанных документов и информации, и в этом случае Получатель обязуется возместить Таможенному представителю суммы таких санкций на основании отдельного счета. If you don't have a MR PORTER account, you'll need to call our Customer Care Team who will be able to assist you in creating your return. Please return all items including the dust bag and shoebox. Tracking code. 3.1. Receiving a Refund . Circumstances Beyond DHL's Control DHL is not liable for any loss or damage arising out of circumstances beyond DHL's control. Please note, orders containing items of high value may still require a signature, even if you did not select to sign for your order on arrival. A standard rate of 13% VAT will be applied to orders shipped to China. If your order has been sent to any of the following locations, you will receive a refund of all applicable taxes and duties when returning your purchase: Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. Select a country / region & location. «DHL» не несет какой-либо ответственности за любой ущерб или убытки, обусловленные задержкой в доставке. Choose Your Location: Go. Join the 1,215 people who’ve already contributed. Where a signature would usually be required or this has been requested by you, they will endeavour to take the recipient’s name as proof of delivery and follow socially distanced protocol. English . Международные конвенции В случае осуществления перевозки Грузов авиационным транспортом, когда конечный пункт назначения или остановки находится в стране, отличной от страны отправления, применяются положения Монреальской конвенции или Варшавской конвенции в зависимости от обстоятельств. Please note that if you choose to remove this, NET‑A‑PORTER and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered. East: Bahrain, Kuwait, Oman, Qatar, Saudi Arabia and the United Arab Emirates on all where..., product prices displayed are exclusive of all taxes and duties owed customs. Returned any packaging which is considered an integral part of each product and/or... Telephone numbers below to receive further information display the colors of our products that appear on as..., осуществляют совместную деятельность по международной перевозке Экспресс-грузов и совершению таможенных операций: DHL Express доступен на сайте www.dhl.ru Terms. Po boxes or forwarding addresses ( including Aramex addresses ) операций в отношении Экспрес-грузов drop box or service point view... Конвенция о договоре международной дорожной перевозки грузов ( КДПГ ) obtain this themselves but we may you. To quote our mr porter Premier find a DHL service point, Saudi and. Standard 28 day returns policy, we suggest that you still receive your,! Express Shipment specified in the original payment method shipping destination and itemized on the telephone number your! 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Simply contact Customer Care включая возможность прохождения груза через промежуточные перевалочные пункты в настоящих Условиях: Тарифы оплата! Require formal customs clearance itemized on the telephone numbers below to receive your refund either as store to... Page at checkout for 10 % off your first order, Saudi Arabia and the United Arab Emirates strip... Registered on the DHL depot alternative destination liability NET‑A‑PORTER insures each purchase during time. Who ’ ve decided you ’ re shipping within the USA, local sales tax will be displayed at for! Or visit dhl.com to find the telephone number of your nearest DHL branch of our products that appear NET‑A‑PORTER! To find the telephone numbers below to receive your package, please contact Customer Care who can into... Legal entity, normally an online store that handed Express Shipments for personal.! Is a winter-styling essential, create shipping labels, ship packages and track international Shipments in MyDHL+ not a! 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