Copyright 2023 Apple Inc. All rights reserved. When a customer needs assistance, you quickly assess their situation. Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. Get discovered. You maintain composure and customer focus while troubleshooting and solving issues. The customers can make or break the day which led to many days being . Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. Apple technology is complex, and technicians need to be precise when diagnosing and repairing devices. Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. Apple training delivers everything you need to learn about the technologyonline and on your time. Youre supporting people. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. They will be responsible for providing one-on-one support to customers in our retail store, as well as handling customer inquiries over the phone and via email. This includes knowing how to use the tools and equipment they need to complete their work. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. You reassure customers when delivering product diagnoses and potential solutions. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. They offered benefit options such as health care for all employees full- and/or part-time. The GTT Project Specialist acts as primary liaison with our global customers on training project matters including cost estimates for training bids, schedules, planning, and more to ensure successful delivery of customer requirements. It felt pretty good to be able to help this woman. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. We will work with applicants to make any reasonable accommodations. When a customer needs assistance, you quickly assess their situation. We played ice-breaker games and learned everything Apple history, achievements, programs, the the company's mission statement, benefits and stock options. Badges are issued and managed through Credlys digital badging platform. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Average Apple Technical Specialist hourly pay in the United States is approximately $17.06, which is 30% below the national average. Copyright 2023 Apple Inc. All rights reserved. Discover even more benefits of doing what you love. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. The need for more technical talent is a trend that is being driven by the increasing complexity of technology. People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. It was just a few days later when I received my first follow-up call. Apple today launched updated professional training and certifications for IT support and management. The Apple Certified Support Professional badge is a required prerequisite to earn the Apple Certified IT Professional badge. Demonstrate and validate your expertise, whether you're an app developer or IT professional. Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on, Apple device management and security company Jamf reported that its. Analytical cookies are used to understand how visitors interact with the website. 2023 A selection of quick iOS tips that will make you a lot more time-efficient in the long run. Both full-time and part-time jobs are available. click here to select a store and view pay information. Review information and details about the policies, terms, and conditions for Apple training programs. Apple's upcoming iPhone 15 Pro models may spark a "replacement demand" among owners of older iPhones, due to the significant improvements enabled by the A17 processor, Apple's first iPhone chip based on TSMC's first-generation 3-nanometer process. Apple first worked with Austin Community College in Austin, Texas, to offer the Apple deployment course in early 2020, and is expanding to Maricopa Community Colleges in Chandler and Mesa, Arizona, this summer, with additional CEI schools to be announced. Apples new IT training series begins with the Apple Device Support course. You can search for people who have earned an Apple certification in the the Apple Directory on Credly. The sector specific training will be part of our Campus to Technical Careers (C2TC) program. Once basic core training was completed, we each were assigned a veteran employee to "shadow" this person is suppose to be your mentor. 50 features and changes you might have missed in macOS Ventura. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. You may be communicating with other technicians, engineers or managers. Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. Navigate to our course pages through the links below. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. Average salary for Ontario Power Generation Technical Training Specialist in Strathroy, ON: [salary]. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. US-Technical Specialist Apple Metairie, LA Just now Be among the first 25. Multiple rumors have indicated that a handful of design changes are coming to the iPhone 15 Pro and iPhone 15 Pro Max, but one that until now has gone under the radar is the possibility that the volume controls on the side of the device will be a single unified rocker button. At Apple, were not all the same. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. The cookie is used to store the user consent for the cookies in the category "Analytics". As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. We deliver a full range of Apple courses, including support and repair training for Apple devices. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. You may be communicating with customers over the phone, in person or through email. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. This cookie is set by GDPR Cookie Consent plugin. 325 reviews from Apple employees about working as a Technical Specialist at Apple. Quoting from the latest DigiTimes industry report:
TSMC's N3E (3nm Apple plans to make the iPhone 14 and iPhone 14 Plus available in Yellow this spring, according to a Weibo post shared by Japanese blog Mac Otakara. Bing Ads sets this cookie to engage with a user that has previously visited the website. At Apple, were not all the same. It does not store any personal data. You as a Tech Training Specialist will: Participate in project intake and discovery processes when a software training component is identified to help determine priorities and support the change management a project will typically require. The mob used the electronics in the store to play music and record their dance routine. This cookie is set by GDPR Cookie Consent plugin. Get weekly top MacRumors stories in your inbox. Because to create products that serve everyone, we believe in including everyone. In the US alone, Apple has 265 retail stores across 44 states. As mobile devices become more complex, technicians will be needed to repair and maintain them. Apple Professional Training exams are offered online and cost $149. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Youll be our customers human connection to Apple: empathetic, friendly, and real this is more about restoring relationships than repairing technology. You have excellent time management skills and can make decisions quickly. Design and lead tailored in-person and virtual trainings.. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. You know, just like the things we make. Filter our Apple training by your desired technology. Copyright Attention to detail can also help technicians troubleshoot problems and identify the source of issues. This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. You may be communicating with customers about technical issues or non-technical issues. You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. It was a month before any of us would be on the sales floor alone. Apple is an equal opportunity employer that is committed to inclusion and diversity. Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. Apple training delivers everything you need to learn about the technologyonline and on your time. There is tons of support when needed and the training/onboarding process is great. We believe deeply in inclusion in technology, so the new courses are self-paced and freely available, and we are working to ensure ability to pay isnt a barrier to earning Apple certification., Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on training.apple.com. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. Apple Employee Reviews for Technical Specialist Review this company Job Title Technical Specialist 9 reviews Location Australia 9 reviews Ratings by category 3.8 Work-Life Balance 4.1 Pay & Benefits 3.7 Job Security & Advancement 3.7 Management 4.1 Culture Sort by Helpfulness Rating Date Language Youll need to be flexible with your schedule. Assess employee needs and develop tech training related courses and/or programs. Technical Specialists may be required to travel to customer sites. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. Do you love how it feels to help others? Apples new professional training certifications will help us attract highly talented IT people and see that theyre successful carrying out our Ford+ growth plan.. Its important to have a strong technical foundation in order to succeed in this role, so its a good idea to start by learning the basics of coding, web development, and graphic design. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. I spoke with a manager who asked when I'd be available for an interview, and we picked a time. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Subscribe to our mailing list and well send you a 10% off code to use when you contact our team to book any Apple training course for a limited time only! When a customer needs assistance, you quickly assess their situation. When a customer needs assistance, you quickly assess their situation. An entry-level Technical Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of 325,000 based on 5 salaries.. Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. Apple Inc. All rights reserved. Please note that all salary figures are . You reassure customers when delivering product diagnoses and potential solutions. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. However, you may visit "Cookie Settings" to provide a controlled consent. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. Technical experts at the Apple Store provide customers with efficient, accurate support, fostering a positive bond with the Apple brand. We deliver a full range of Apple courses, including support and repair training for Apple devices. Come to us in your pursuit of success. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. That followingSaturday,bright and early, I headed over to the event, which was incredibly crowded. By helping Apple maintain strong relationships with customers, you are instrumental to our success. And be amazed by what it does for yours. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Apple's AR/VR headset is coming soon with eye- and gesture-tracking, dual 4K displays, M-series chips, and more. More people than ever are using Mac, iPad, and iPhone to do their best work, and the demand for Apple-certified IT professionals has never been greater, said Susan Prescott, Apples vice president of Enterprise and Education Marketing. Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. From today, updated professional training and certifications for IT support and management are available from Apple in a redesigned, online, and self-paced format. Here are three trends influencing how Apple Technical Specialists work. Users are now able to demonstrate their abilities with two new courses and exams to earn certification from Apple in Apple Device Support, and Apple Deployment and Management. Thanks to her teams help and extra tech training, she got to know our products inside out. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. Apple is an equal opportunity employer that is committed to inclusion and diversity. The training has been completely redesigned and moved to an online, self-paced format. Ed Farm, an education nonprofit based in Birmingham, Alabama, will also offer prep courses for Apples certification exams this summer through the nonprofits ongoing partnership with Apple. This type of selling opened my eyes to the importance of treating all my customers equally, all with compassion, no matter what the circumstance. Hiring process: Well, I was working at Best Buy but I wanted something more exciting. We also boast an active community focused on purchasing decisions and technical aspects of the iPhone, iPod, iPad, and Mac platforms. Come eager to listen and learn from your team, your mentors, and your customers. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. This is because as more data is stored online, there is a greater risk that it will be compromised by hackers or other criminals. Schedule your exam session in advance and plan to complete the exam in one sitting in a private space. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. You have excellent time management skills and can make decisions quickly. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Every day I would interact with people; young and old, rich and poor, and from all walks of life with different needs, wants, and budgets. But opting out of some of these cookies may affect your browsing experience. The entire store team benefits from your commitment to providing the best care for customers. Next-generation version of iOS, set to be previewed at WWDC 2023 in June with a public release in September. Both full-time and part-time jobs are available. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. Apple is dedicated to developing technology that everyone, including people with disabilities, can access and use. Come eager to listen and learn from your team, your mentors and your customers. And after you've passed an exam, display your verified digital badge on any professional networking site. Apple's most powerful Mac will finally shift to Apple silicon. This cookie is set by the Google. Just fill out the form or call us directly on 0203 507 1728. Here's what we know so far. Becoming certified to repair Apple products requires passing exams through an online Authorized Testing Center. That's according to suppliers involved in Apple's iPhone supply chain. Learn more about your EEO rights as an applicant (Opens in a new window) . Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. TheApple Certified Trainer program is currently open only to schools in Europe, the Middle East, India, and Africa. At Apple, base pay is one part of our total compensation package and is determined within a range. You will be working with customers one-on-one to help them with their Apple products. Apple Technical Specialists typically have a bachelors degree in computer science or a related field, and they must be proficient in the use of Apple products. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. The new courses are sequential and build on a user's skills as they progress, with new certification exams available to demonstrate competence at each level with corresponding digital badges. After concluding the final interview I was informed that I had made the cut, and would be starting with the company the following week. Technical specialists resolve problems related to computer networks without being picky or discriminating: no matter if software or hardware, a technical specialist will have to be able to deal with it. Theyre so grateful and that feels really good.. This cookie is installed by Google Analytics. If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field.