04:28 PM. Choose "have us call you", that's the best option these days. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. Record any serial numbers or unique codes. I have sent the item you ordered to the address on file with ebay. They help the organizations to focus on the other parcels they have to deliver. 11. So buyer filed a claim for a return with eBay citing wrong item sent. wall, Sunday | 427 views, 9 likes, 1 loves, 60 comments, 22 shares, Facebook Watch Videos from Lemonjuice McGee's Comic Cavalcade: Sunday Mystery Wall is back! The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. His failure to reply to me or send pictures until after Case was decided on his favor was strange. I told Ron that this was, "pardon my French, absolute bullshit." TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. Tune into our last eBay for Business podcast episode of 2022! be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. Ebay always takes out the fees and send the remaining money to the Bank on file. The item I sent out was also tagged, this one is not. Just trying to understand. Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. Or just take back the item. Item compatibility is buyer s responsibility. The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. 26-05-2020 Buyer contacts me today. Under our eBay Money Back Guarantee policy, if a buyer opens a return case, sellers must facilitate this. Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. zahidzaman 2 yr. ago It's tough dealing with customer service when they're all Filipinos who don't understand or care. The most common dispute for a scammer is the "not as described" dispute. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. She got her full refund back and kept the ring! If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. 06:44 AM They then go to Etsy and order the item from me at full price using a suspect credit card number. Thanks guys, Ive emailed the buyer and said shes sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but Ill go and have a look through help. Sucks!! If the item is sold for more than $750 the item must have signature delivery proof. Explain it to him like you explained it to us. I never sold a necklace on ebay period, and never saw that one in my life. The last they knew my case already and they closed case on my favor even after they had accepted for buyer to return item. 05:49 AM Another issue that is unfair to sellers is when eBay calculates the exact shipping costs, but still takes a fee, leaving the seller to make up that loss. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips Parcel comes back, buyer is less than helpful, I refund, get a neg. I know they will get their refund, but should I inquire at all? It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). Is this person trying to scam me and going to the lengths of altering the package and using a different item?? It's tough dealing with customer service when they're all Filipinos who don't understand or care. If you want to file a refund request hassle-free, sign up for DoNotPay and do it in minutes! I have to take her to court! Listen to this weeks podcast to hear sourcing methods from a seller! If they bring eBay into this, do I stand any chance at all? I know I have to send the refund regardless, right? Is it not possible to take pics of item A and still send B? My guess this looks more like a customs/po thing than a buyer doing that, because I would think a buyer trying to fool you would more carefully cover the label underneath. After 20 minute hold a supervisor from the Philippines comes on, long story short he said : while I was on hold he was reviewing my messages and the buyers messages along with my pictures and his pictures and he thought the buyers story did not add up. The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. If youre a trusting person, you may send the item in good faith, assuming the email is authentic. Message 1of 30 How do you prove you sent A? If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. I cant believe you won this. Its the reason Im looking into EBay Protection Program right now. And while I'll be cordial, it doesn't bode well. 06:46 AM. They always put new labels on the package, because you shipped it to the shipping depot in Kentucky, and they needed to ship it on to Canada. So, that explains the different labels and (possibly) the Fragile stickers. 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. I'm convinced, from reading other posts online, that the first one is completely computer generated, or done by someone with zero knowledge of English or Google translate. eBay somehow refunded the buyer automatically when the return was delivered. How do they sell my exclusive manufactured trademarked product for lees than I do?? New replies are no longer allowed. Those are not indicative of any scam. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. You're responsible until the item is delivered so saying that means you would have to refund and then claim insurance if you purchased it. Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. I'm not sure. IN THE LAST STRIDE. They also have to protect their buyers from fraudulent sellers. The email will state that the payment will be released to you once you have proven that the goods have been sent. Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. Create an account to follow your favorite communities and start taking part in conversations. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. Buyer hasn't paid but eBay won't won't send invoice : r/Ebay. Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. As its a scam, you will never see your money or your items again. I will report this to the post master. Its ok but I like the darker one you had in your listing. Its unfair they side with the buyers all the time. A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. I guess it depends on whether the item they are sending back is worth paying the shipping on. Here are some of the most common ways eBay sellers are scammed. Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. 1.6K 17K views 1 year ago Every so often mistakes will happen. Aamzon advised we can do what we want. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. Finish enrollment at any CLEAR airport location next time you fly. Check all items upon receipt. 2) Buyer most likely will open SNAD return request. This scam is a new twist on the offer of overpayment. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. and our eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? NO Cash Refund for wrong purchased items. Those labels are a lot bigger and I never cut them to a smaller size. On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. PayPal Seller Protection exists to help sellers trade confidently on eBay. eBay is very aware that scams occur on the website. A little detective work might find the answer. Either way eBay will make sure the buyer gets their money back right or wrong. The weird thing is, in the picture was also the shipping package, and it had "GLASS FRAGILE DO NOT CRUSH" sticker type labels on it which I didn't have on my package. So supervisor said I will close the case in your favor. Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. The item could have gotten mixed up during a customs check? Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". Glad you at least eventually prevailed. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? They have no reason to create one earlier. You purchased a specific quantity of an item, but received the wrong amount. . i think someone is trying to scam me like this to. At first, it might seem foolish to pass up a generous offer, but often its a trap. 1. Refund, repair or return. Its usually not a good idea to trade with accounts that have bad feedback. They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. This guide will tell you about the most common eBay scams, what to look for, and how to protect yourself. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. 03:21 PM. I sell on Ebay myself. Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. I'll have to ask her what she sees different because I know it's the same. Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. A neighbor may have picked it up, so it is worth asking around before you contact USPS. Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well Heres how. The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. $15 each. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. But obviously I cant prove that. I mailed a limited edition eye shadow palate to Ontario Canada for $90. It was hard for me to believe that since it was a solid stainless steel item with no moving parts. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. You're not supposed to be liable for anything that happens to it after that. If he ghosts you, you scared off a scammer. Click on Send. 09-10-2020 document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. - edited Things like this happen. Save the case number that the USPS gives you. .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. This topic was automatically closed 180 days after the last reply. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. . I suspect someone may have been tampering with mail and package in the delivery system. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. The online auction site launched in 1995, and scammers have used it ever since. Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. Refunds will be processed to the original form of payment no later than three (3) business days after confirmation from the Seller that the item was returned by the Buyer to the Seller. I've only had to use these pics a few times but they save a lot of hassle. Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles). If the package was mixed up, it would have happened there. This is what it takes to get ebay to appeal a return in your favor. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. Yes it would add cost. Go to usps site and fill out the mail fraud form. Tip Thanks for this suggestion. Remember that if an offer looks too good to be true, it probably is. I'm not sure if Canada Post would put those on there?? Be sure to put all your points and pics across to amazon before you decide to return the item back to them. on 09-10-2020 I'm not sure where I stand on this now. I just wanted someone else to take a look at the photos and tell me what they thought. Read the feedback other have left for the person. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. I have had a few people say they didnt receive their orders when I know I sent out to all of them. Im concerned this is a scam. In this scam, the buyer then accuses you of sending a damaged item. The item's condition was misrepresented. But just the thought of it would scare a lot of scammers into stopping this shit. She may have forgotten she purchased this one as well but from you. Both early political pieces. A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. 26-05-2020 There is no way to dispute a transaction once its finalized in this way. If I were shooting it I'd make it a little brighter again, but this is kinda the minimum you want to be at for a black piece of clothing. Before you start your Missing Mail Search, you will want to double check the status of your package. The item is missing parts or features, and this was not disclosed. An option to dispute the refund and report the buyer will appear. In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). Did you include the reference number on the label? As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. So Im hoping he doesnt return anything. What would you do? The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). I would do that myself in those circumstances. Is eBay likely to refund the buyer? Should I try to see if it was mixed up with another package? That photo looks like your shipping label stuck on top of another shipping label. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. another scam they will say they are selling a item say half price then you purchase that item i e cost 500 you pay 200 secondhand they then will sell the item to you hoping the money will be released from e bay say they sent via e bay with a tracking number your then thinking well giving me details been honest saying that in box this not in box all week messaging this person wheres my item so convincing they said they sent without something or no its not that type so in your head your believing be here soon then you see a tracking number type it in its actually e bay standard royal mail 5 days later no item then they start saying wont come any quicker, well my advice open case instantly as 9/10 of time no tracking the buyer will reward not to get black mark against there name and tell you its ok ill sort it sorry did not come the scam they borrow your money for a week never sent a item soon as open case instantly refund loan of a few hundred quid no interest they borrowed of you perfect for people who e bay trust be careful as in meantime your waiting to open a case and hoping you lose they win either way win with borrowing money of you interest free as skint for week even better if you lose they get to keep your money please be aware of this scam happened to i was refunded by them or e bay not sure 5 days later though either way very devious. If they do then you have to either refund or call eBay and try to make your case. ive had power sellers defraud me for a 50 cent lowes coupon. Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. Theres no possible way I sent the wrong item so hes trying to scam me. They sell fake goods and don't pay taxes. Usually it will say the name on the package signs for it even if the signature is someone else. I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. Press question mark to learn the rest of the keyboard shortcuts. The item ordered was a coil of hook & loop tape. To start, you have to rule out an honest mixup plus give a timid potential scammer an out. It expressly says this in the PayPal Seller Protection terms. I would msg the buyer that it must have been stolen and swapped in the mail system, that upon receiving it back will be filing a mail fraud complaint with the post office for investigation. I once again immediately had them call me to dispute this. Once I listed a new in box item as white when it was really blue. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Well tonight I received the above email. The unofficial eBay subreddit. Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. They can claim the item was not received, claim a refund and make off with the expensive item. He immediately cancels the order and requests a refund. Ask if they want you to dispose of it or return it to them. 03:13 PM. While doing so has no actual effect on the package itself (e. Missing Mail Searches can be initiated seven days after the items have been sent. Most of them are happy new year banners being returned in Febuary. You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . I get an email from the buyer asking where I sent it, oh that is wrong, send it here. Ebay claimed that the item was in "different condition". However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund.