It was too late by the time we received your email to book things in. You will need a username and password to access the Site and use the Services. Once the Seller lists tickets for sale, the Buyer purchases these tickets, the Fulfillment lies with viagogo and Paris Saint-Germain and is done automatically. No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. https://www.youtube.com/watch?v=mGXViB2y2ys. All rights reserved Privacy Policy | My Account This email was sent by viagogo AG and may contain confidential or privileged information. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Comments: 0. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. 6.4 Release. My ticket is for UFC fight night Singapore Section Level 300, Row:, 1ticket. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Additional information can be found in our FAQs and on the ticket details pages. How do I change the email address on my account? You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. I was told on your website that the fees are made clear but they were definitely not. 2.10 Collecting Payment. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. Then I will be on the losing end of having the tickets nullified and not getting any payment whereas the buyer will get a refund. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. How do I change the email address on my account? If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. I wanted to attend the BBC's The Biggest Weekend festival and found three tickets on secondary ticketing site Viagogo, [where people who have bought tickets can sell them on]. I want to go to the rearranged concert or receive a full refund as the error was Viagogo's. 6.10 Notices. If a Seller posts a ticket for sale on our Site, the option is provided to sell that for a fixed price. the price it is sold for on the primary market). Note that this is separate from any VAT viagogo is required to charge on its fees. We will also add VAT on our fees as applicable. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. It is disgusting how I have been treated and I would like you to review your logs to see how it has been recorded; with broken promises. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Except for the express warranties stated in this agreement, We provide the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Viagogo either paid a higher price for the replacement tickets or have charged you the full cost of finding the replacement fees without giving you adequate credit for what they received from the buyer. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. You agree that We may report any activity that it suspects violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. We use you're site often and I am very disappointed with the lie you sold. 1.1 Introduction. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. 2.8 Payment Authorisation. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Dear Justin, Unfortunately we have had to cancel your sale 9181945 of your Adele tickets. Additional information can be found in our FAQs and on the ticket details pages. 7.5 Miscellaneous. Please contact me via email or call me. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. If the Seller is required to account for VAT (UK or other) on the sale of the ticket, the Seller should include the VAT (i.e., total) price when setting ticket prices on the website. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you and viagogo Entertainment Inc ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). In its FAQ for Can I cancel my sale? viagogo allows individuals to sell unwanted tickets on its platform. 6.6 No Agency. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn). I have contacted customer service more than a dozen times without specific answers. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. We do not control the information provided by other users which is made available through the Site. it says. Should I actually pay for this? No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. 1.2 Ticketing Exchange. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. viagogo charge for cancelling sale. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Occasionally there may be reasons why the tickets can't be re-listed but it's usually because the event date is too near to allow secure delivery or upload to the buyer. 7.3 Additional Policies. https://www.businessinsider.com.au/the-incredible-story-of-h. 2.1 Requirements. We often link to other websites, but we can't be responsible for their content. I want my money back how do I go about this? Primary Menu. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. I entered the incorrect email when registering, how do I change it? As I was told to send them to u asap so they'd have 'maximum selling time' 13th June 2017 - made a call to the customer service and was told to email Can I cancel or change my purchase? So why is it my responsibility that the buyer must go to the event having bought the tickets? I haven't received an email confirming my order. We may investigate complaints and violations of our policies. Order ID [protected] During this time, the Site will be temporarily unavailable. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. Please note this does not include any sales or value added tax that may be payable on viagogos fees. This is not only immoral but must be illegal under consumer legislation. 6.6 No Agency. online tickets: afrikaans is groot south africa, ticket hasn't been refunded after re-listing, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Can I buy tickets that are personalised with someone else's name on them? When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. You warrant that you are over 18 years old and have the legal capacity to make the transaction. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. All tickets were being sold for 80 with a 30 fee on top of each. By using our Site, You agree to accept this Agreement. 5.2 Violations, Termination and Suspension. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. I demand to speak to a manger or someone in charge immediately A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. viagogo charge for cancelling sale. During this time, the Site will be temporarily unavailable. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to contact Contact Us to report the issue. I have not yet received a refund for the above tickets. Excessive pricing, bad communication & despicable customer service and still no tickets! CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. Can I buy tickets that are personalised with someone else's name on them? In addition, you will be charged to cover the cost of finding replacement ticket (s) for your buyer. I would definitely question it but I think you don't have much of a leg to stand on. My parents went as a birthday present to find it outdoor in a field not in the castle with a crowd of 2000. It depends what the tickets are for and whether 50 per ticket is feasible. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. 4.1 Double Posting and Removal of Tickets. - online tickets: afrikaans is groot south africa, didn't pay me for tickets sold through viagogo to adelle sale 9181945, Read full review of Viagogo and 1 comment. Editor, Marcus Herbert. I immediately emailed them to say I wanted a refund when I realised how much the official tickets were still being sold for. In Eastnor castle, not specified as outdoor. viagogo charge for cancelling sale. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Post author: Post published: June 9, 2022 Post category: how to change dimension style in sketchup layout Post comments: coef %in% resultsnamesdds is not true coef %in% resultsnamesdds is not true viagogo charge for cancelling sale. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets.